Frequently Asked Questions
Everything you need to know about your Ring devices and orders.
How long does shipping take for my Ring devices?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your security devices sooner.
Do Ring products come with a warranty?
Yes, all new Ring devices include a one-year limited warranty and anti-theft protection. Extended warranties are available through Ring Protect plans.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.
Do I need a subscription to use my Ring camera?
Basic features like live view and motion notifications are free. To record, save, and share videos, a Ring Protect subscription is required.
Are Ring Video Doorbells compatible with my existing chime?
Most Ring Video Doorbells are compatible with standard AC-powered mechanical or electronic chimes. Please check our compatibility tool for specific transformer requirements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal and Amazon Pay.